Terms of Service

Last updated: October 8, 2026

1. Acceptance of Terms

By accessing and using LankaTunnel services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. We reserve the right to modify these terms at any time, and your continued use of the service following any updates constitutes your acceptance of those modifications.

2. Service Description

LankaTunnel provides cloud network security and encrypted tunneling services that protect your internet connection and route your traffic through our high-speed Singapore data center servers. Our service is designed to enhance your online privacy, data protection on public and mobile networks, and low-latency connectivity.

3. User Responsibilities

You agree to use LankaTunnel services strictly for lawful purposes. You are personally responsible for all activities conducted through your account and secure connection. You agree not to use our services for any illegal activities, including but not limited to unauthorized network intrusion, distributing malware, or engaging in activities that violate local or international laws.

4. Account Security

You are responsible for maintaining the confidentiality of your account credentials and configuration keys. You agree to notify us immediately of any unauthorized use of your account. LankaTunnel is not liable for any loss or damage arising from your failure to protect your account information.

5. Payment Terms

All packages are billed in Sri Lankan Rupees (LKR) and must be paid through our approved payment methods (Online Card / LankaQR, Commercial Bank Transfer, or eZ Cash). All transactions are processed securely over encrypted connections.

6. Refund & Cancellation Policy

We offer a free 500MB Tester Plan so every customer can test compatibility, device setup, and connection speed before purchasing a paid subscription. Once a paid package is purchased, refunds and cancellations are governed by the following rules:

  • Working Configurations Are Non-Refundable: Once a connection key/link is provisioned and functioning properly on our servers, it cannot be refunded, returned, or exchanged simply due to a change of mind, incorrect network selection by the user, or local device misconfiguration.
  • Pro-Rata Refund on Service Failure: If your purchased package stops working due to a technical failure on our servers and our support team is unable to restore the connection or issue a working replacement within 48 hours of your report, you are eligible for a partial (pro-rata) refund. The fee corresponding to the number of days already used will be deducted from the package price, and the remaining balance for the unused days will be refunded to your bank account or original payment method within 5–7 business days.
  • Duplicate Payments: Any accidental duplicate charge for the same order will be refunded in full (100%) upon verification.
  • Subscription Cancellation: You may cancel future renewals at any time via your account dashboard or by contacting support.

7. Service Availability

While we strive to maintain a 99.9% uptime, we do not guarantee an uninterrupted service. We may perform scheduled maintenance, updates, or network improvements that may temporarily affect service availability.

8. Data Usage & Packages

Data packages are available in 1-month (30 days), 3-month (90 days), 6-month (180 days), 1-year, and 2-year billing durations. For multi-month plans, data quotas reset automatically every 30 days and unused data does not roll over to subsequent cycles. “Unlimited” packages are subject to a 1.5 TB per month Fair Usage Policy (FUP), and we reserve the right to manage speeds in exceptional cases of excessive data usage to maintain network quality and stability for all users.

9. Privacy Policy

We maintain a strict zero-log policy. We do not store your browsing history, connection timestamps, or any personally identifiable information related to your online browsing activities. Please refer to our Privacy Policy for detailed information.

10. Limitation of Liability

LankaTunnel shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or business losses resulting from your use of our services. Under any legal circumstance, our total maximum liability to you shall not exceed the amount you paid for the specific service in question.

11. Termination

We reserve the right to terminate or suspend your account without refund for violations of these terms (such as network abuse or unlawful activity).

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising from these terms shall be resolved through the appropriate legal channels in Sri Lanka.

13. Contact Information

For any questions, support requests, or refund inquiries regarding these Terms of Service, please contact us: